shipping & FAQ
terms and conditions
Making a purchase on this site means that you, buyer, accept the terms and conditions stated on this site.
ANDADA holds the right to change or update prices and products at andada.eu at any given time.
At the moment all garments are made upon order(except Samples), so allow 5-21 days for dispach.
returns and exchanges
All orders Inside European Union are covered by 14 days full exchange or return right from delivery date in accordance to the European Union distance purchasing act. Sale items will be accepted for 5 days of return after delivery date. If the item is returned late or damaged, we hold the right to not refund the item price.
A return order must be returned in it's original packaging and with original shipping notes which should be clearly visible. Please make sure to mark the parcel as “return”. If the rules are not followed for returning items, we hold the right to refuse a return or exchange. Garments for exchanges has to have all the original tags, labels, and has to be in original condition and packaging unworn and undamaged.
In case of return or exchange, you have to e-mail us 1 working day (24 hours) before you send it back.
The cost of return is buyers responsibility.
If you have any questions concerning the fit, please message before purchase to firstname.lastname@example.org.
shipping costs and shipping info
At the moment all packages are shipped via Priority First Class for a fixed fee of 5 EUR per item. If the actual shipping and handling fee will be way beyond the payed shipping fee, the difference will be refunded to the same paypal account used for purchase.
If you require shipping by courier (EMS), please send an inquiry before purchase.
Shipping times within EU are 3 to 21 working days. (Priority First Class)
Shipping times overseas are 7 to 30 working days. (Priority First Class)
All information shared on andada.eu will not be shared to third party. The information shared will only be used for shipping order, informing about new products via maillist; all payments are made through PayPal Express checkout system.
All information and pictures shared under andada.eu belongs to andada.eu.